Gérant immobilier / professionnel
Southern Vacation Rentals
Salle(s) de bain
Family vacation 2019
The pics and the condo were the exact same...nothing misleading about the rental at all. There were eight of us, six being kids, there was plenty of room for everyone!! The only thing I would suggest is they get a new mattress for the sofa sleeper in the living room...other than that I have nothing but good things to say. Our overall experience was great! We would definitely stay here again!
Thank you for this review Tabitha. We absolutely loved hearing how much you enjoyed your family vacation! We have passed your feedback about the sleeper sofa mattress to the portfolio manager. We certainly hope to see you again soon!
Your Southern Team
Looking for a place to stay? Don't mind being inconvenienced on your vacation? This one's for you!
The unit is nice, well decorated, with the beach right out front and beautiful pool, it's just not kept up well, as there are maintenance issues and scuffs on almost every wall. Here are some other issues: 1. There were multiple housekeeping issues when we arrived (1/2 dirty floors, vents covered with dust, stains or scuffs on almost every wall, old food left in fridge, debris left in washer). The beds and bathrooms were at least clean for the most part. 2. The door stopped locking - they were notified at 7pm about it and didnt show up until around 11am the next morning to change the batteries (after 4 phone calls that morning). 3. They give you "enough" toilet paper (1 roll each bathroom), 1 roll of paper towels, and 1 garbage bag to get you started for your stay. You are expected to provide more for yourself. This was new to me. 4. They also do not provide coffee packets or laundry detergent packets, which we normally get at other condos, because they want you to focus on your vacation and enjoy yourself. Not run around to pick up items that you need that you didn't know you'd need.
I spent the first 3 days of my 4 night vacation texting and calling Southern vacation rentals offices about the unit. It was like a few times a day we'd find something else that was wrong. They eventually came out to make things right, but 6-9 phone calls or texts to make it happen is ridiculous. For the inconveniences, they offered me a late checkout that was 1 hour later than the posted checkout time. Thanks, but no thanks.
Like I said, if you don't mind being inconvenienced this is a nice unit to rent. The owner just needs to know either 1. The property management team is not taking care of their unit OR 2. The beach and pool views alone are not enough to make people happy on vacation. We expect to have things done for us and they should look into making changes.
I won't rent a unit that shows Southern Vacation rentals as the property manager again.
Thank you for this feedback Amber. We appreciate you taking the time to report your concerns during your vacation and allowing us to come out and address them. We always let our guests know that they can go about their vacation as planned while our team takes care of any issues and we do apologize if waiting for our team members took away from your vacation in anyway. All of the items we suggest guests bring with them on vacation can be found in our guest portal, which all of our guests have access to. We have also added a note to our listing to try and avoid any confusion. We certainly hope we will see you again in the future so that we can show you a stay that meets our true Southern standard.
Your Southern Team
Fireman challenge vacation
The condo was in the perfect place with the perfect view!!
The condo wasn’t as clean as I would clean but that’s ok... we are still very pleased! We plan to book this same condo next year if it’s available once we have the Fireman’s Challenge dates for 2020. Our guys won the challenge this year!!
Thank you for this review Rita. First, CONGRATULATIONS on your win!! We are thrilled that we were able to host your group and that you enjoyed your vacation. We will work with the housekeeping team responsible to make sure nothing is missed in the future. Please let us know when you are ready to start planning. We would love to see you again!
Your Southern Team
Better than imagined
Pictures do not do this place justice! Super clean and just perfect. For a bigger family it fit us all perfect. The kids still found their way in our room like always though. Super easy and safe walk across the street to the beach which turned out to be pretty private and away from the busy pier area. The balcony was where the Mrs and I liked to spend our evenings just enjoying the peaceful and gorgeous view. I’m already looking at future dates to come stay here in the summer. Definitely recommend this to anyone considering the area. Thanks for having us and it was a pleasure. You all have a repeat customer for life!
Thanks again from Kentucky
Four days of repairmen
Altho the furnishings are exceptional, our 1st impression was of a dirty, beat-up front door.
Then, upon opening the door, half of the bottom door strip hung down preventing the door from opening entirely.
The guest bathroom toilet had a continued flow which not only wasted water but was quite anoying to hear all night long.
The clothes dryer start button only worked part of the time.
The sliding glass door windows were hard to see through for lack of cleaning.
Each bathroom had only ONE hand towel (had to buy more as we were there a month).
The view of the pool from the balcon y is obstructed because of a decorative (?) structure jetting out from the 5th floor center balcony.
Thank you for this review Ginny and for taking the time to report these issues while you were in town. We are so pleased that we were able to repair each item on the day you reported each of them. Hoping to see you again soon!
Your Southern Team
Great family time.
We had a little trouble getting in the gate, but Southern Resorts was quick to respond and get the correct pass code. Great space. Nice decor. The cookware and appliances were very nice. Only suggestion would be to have more than one kitchen towel. Would definitely book again. Would love to own a condo at Emerald Dolphin.
Thank you for your review and feedback. We are glad to hear you had a great experience. We hope that you come back next year for another memorable vacation!