Bel appartement récemment rénové, entièrement équipé, avec air conditionné
Gérant immobilier / professionnel
- anglais, français, espagnol
Salle(s) de bain
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Les réservations annulées ne seront pas remboursées.
Slow to respond to air conditioner dripping inside apartment; must keep bedroom doors open
The management company was very pleasant and helpful with our travel arrangements, but we were very dissatisfied with the lack of response after our arrival.
We arrived on Saturday evening and requested an additional set of keys, since only one was supplied. After unpacking, we discovered there was only one air conditioner in the living room, and it leaked water inside apartment. Also, the Wi-Fi did not work because the modem would not turn on. We contacted management Immediately after noticing this on Saturday evening, and requested fans to help circulate the air, because the a/c does not blow air into each individual room. We also requested a frying pan. We did not hear from Management until Monday morning.
We put a bucket underneath the a/c to prevent damage to the floor until we could get in touch with the manager. The constant dripping noise made sleeping very difficult. We called and texted the manager about the problems on again on Sunday morning and specified that outside drain line must be clogged. No one responded to our calls and texts until Monday morning. They said that the a/c had been fixed last week, and that a technician would repair it again that afternoon. The excuses were no consolation after 2 sleepless nights.
The fans and frying pan arrived on Monday afternoon, but not the second set of keys. We don't know if the technician arrived, but the a/c still leaked.
Aside from management's slow action, the apartment is conveniently located, clean, and quiet.
Keep in mind that the air conditioner vent is only in the living room. The bedroom doors must remine open for cool air.
We had to buy our own drip coffee maker. Since we were unable to find coffee pods to fit the Senseo coffee maker supplied by the management company.