Gîte, 3 Chambre, 2 Salle de bains (Couchages 5)
Particulier / consommateur
Haizea Destribats Yañez
- anglais, français, espagnol
Salle(s) de bain
Les réservations annulées au moins 14 jours avant le début du séjour pourront être remboursées à hauteur de 100%. Les réservations annulées au moins 7 jours avant le début du séjour pourront être remboursées à hauteur de 50%.
Avoid this property
So many things to write with a limited amount of space. We were told that air conditioning wasn’t needed because this was a mountain resort and it was cool at night. The temperature inside the house was 90, we had no electric for close to 12 hours. The host tried to be helpful but you can’t overcome 90° temperatures indoor without utilities. Cell phones were dead, cold showers in the dark, my son fell and hit his head. They were Feral cats all over the property, and we were told to keep the windows closed because of this. Absolutely, without a doubt, the most miserable night we have ever spent. So miserable in fact, that we elected not to stay the second night and the host refused to refund us.
In response to this comment I can only tell the truth. First of all, it is true that I told them that the air conditioning in our area (north of Navarra) is not usually necessary because temperatures are mild (do not use the term cold) at night. Do not mention at any time that it was a mountain resort, it is an apartment in a rural area, that is, in an urbanization in a small town in Navarra.
The guests arrived an extremely warm and exceptional day for our area, I also told them. Due to that exceptional heat, a transformer was burned at the power station in the area. At all times I informed them of the estimated time of repair. At 20:30 when they arrived there was no electricity. It was repaired at 7:00 in the morning. Obviously, without electricity the boiler did not work and the water was cold. I wanted to give them flashlights but they told me they did not want to. The temperature was at 26º, not at 32º or 90º (American metric). I told them that if they opened the windows at night, the house would get very cold. But they did not. At no time did I tell them that they did not have to open the windows because of the wild cats. We do not have cats on the property, they are from the neighbor and sometimes appear in the garden. They are not wild cats, they are normal cats. They told me that they liked cats a lot and that's why I told them not to feed them because I did not want them to be in our garden. The next day, when the electricity was restored, they wanted to go to a hotel and be reimbursed in full. I told them I did not understand it but that due to the inconveniences of the power cut of the power plant, (nothing to do with the house), I would give them a 50% discount. They decided not to talk to me anymore. I was waiting for an answer all day. I asked them to tell me what they wanted to do and they did not respond. As they did not answer, at night I went to the house and saw that they had left leaving the house open all day. A terrible irresponsibility, anyone could have entered to steal. Obviously I decided not to apply the 50% discount.
So far we have always had a great relationship with the guests. This experience has been very disappointing.
Semana de disfrute
Sin rodeos, la casa es como en las fotos, estupenda, acogedora, cómoda, lo tiene todo; vistas inmejorables al valle y al pueblo de Sunbilla, jacuzzi en la habitación de matrimonio, isleta en la cocina, televisión grandota con con acceso a tv de pago, un porche estupendo para salir a desayunar, comer o cenar con barbacoa. Además tienes a tu disposición hasta cuatro bicicletas gratis. El trato con la propietaria estupendo, muy atenta a todo lo que pudiéramos necesitar.
Muy recomendable si quieres relax y no salir o hacerlo para visitar los pueblos, rutas, queserías, cuevas y demás que te ofrecen los valles de los ríos Baztán y Bidasoa.
Fin de semana a capricho :)
Tanto el alojamiento como el trato recibido de la propietaria ha sido inmejorable. La casa con todos los detalles muy cuidados, no echas nada en falta. Ideal tanto para parejas como familias. El entorno muy apropiado para realizar diferentes actividades (visitas turísticas, senderismo, gastronomía,...). Repetiremos! Un placer Haizea!
Sí te gusta la naturaleza,la tranquilidad y disfrutar del relax esta es la casa ideal. Moderna y decorada con muy buen gusto. Las vistas y el entorno de los que se recuerdan.
Haizea siempre muy atenta para que disfrutaramos de los días que pasamos.
Es un entorno privilegiado para pasar unos días.
Gracias por todo.