6 personnes, 3 lits, 3 chambres à coucher, 2 salles de bain
Gérant immobilier / professionnel
Gérant immobilier / professionnel
Salle(s) de bain
Type de destination
Équipements de loisirs
Dommages et frais accessoires
Adaptée aux enfants
Animaux non bienvenus
Soirées/évènements non autorisés
Occupants maximums: 6
Âge minimum du vacancier principal: 18
Mystic rain in Paradise
Couldn't think of a more idyllic place to enjoy rain. When travelling you can decide where to eat or if you make your connection, but you cannot control the weather. We will return again to see the place in all its glory. If happens to rain again, I couldn't think of a nicer place to stay. From the balcony to the beds, it was very comfortable and inviting. I wonder if they'll let me rent it for a year next time?
Both bathrooms were broken
I would not recommend anyone stay at this property or a property managed by Lake Como Holidays. For a professional rental company, I was more than disappointed with the accommodations we were provided. To start, the check in process for the property is incredibly inconvenient. You are required to pick up keys from the office, and the address provided for said office doesn’t actually exist in Apple Maps, Google Maps, or car GPS. After you eventually find the place, you are given keys and the exact location of the property you have reserved.
Once you get to the apartment, it is all down hill from there. Upon arrival, we discovered that the apartment was filthy, with dirt and dust covering most of the furnishings. The ivory couch had obviously seen better days. When we went to do some laundry, it was lovely to find a HUGE CLUMP OF HAIR in the washer rim from a prior guest.
The toilets in both toilets were broken, with one having a disconnected toilet seat, the other completing overflowing onto the bathroom floor after the first flush of toilet paper. The advertised tub was also broken and could not be drained. When we informed maintenance that the tub was not draining, their response was to remove the drain entirely, so the tub portion was non-functional. The cleaning crew also does not know how to operate a dishwasher and filled it with liquid dish soap while we were out for the day. We returned only to get to clean up suds from all over the kitchen floor.
Multiple calls were made to their “local 24hr maintenance line” that were never answered. Emails were also sent to document the horrible conditions in which we found the apartment. We were unable to get maintenance onsite until I called the United States 1-800 number.
I would recommend sleeping under a bridge before booking with Lake Como Holidays!
The location of the apartment was great, maybe a 5-10 minute walk from restaurants in town. But honestly that is the only plus about the apartment.
First I had reserved a baby crib and high chair that we paid for to be there on arrival. We got to the apartment after picking up the keys and discovered neither had been dropped off. We called the management office and they said someone would be by within 1/2 hr, no one showed up. I had to go down to the office in person the next day to request the items again, their response was they thought it was dropped off yesterday.
Dishwasher broken with old dirty dishes inside. Went to the office several times, they asked if I know why it wasn't working, umm no Im not a repair person. They then told me their maintenance person was on holidays. Shouldn't they have a back up, thats not my issue. They had someone come and look at it and told me it would be repaired and it never happened. I asked if the cleaners can come was the dishes and that never happened either. Im sorry but I am not washing old dirty smelly dishes when I am paying for a property to be clean and in working order when I arrive.
Fruit flies all over apartment when we arrived.
White couch if so dirty and full of stains I never even sat on it.
Toilet seat broken in main washroom, almost fell off.
The floor had been either vacuumed or swept but not mopped so whenever my 9 month old would crawl around the top of his feet would be black from the dirty floor and his pants would be covered in the dirt too.
The linens on the bed were older and hard. The pillows were also old and mismatched. One side the the bed had a very thick foam pillow and the other side was a very thin one. The pillows looked like something from Nonnas house from 15-20 years ago.
All in all I could not wait to get out t the end of our stay.
Like I said earlier the only positives were the location and the view from the balcony. I would definitely not recommend this place to anyone.
Hello Laura, Firstly, we are really disappointed to hear about the service from our local office - in terms of slow service and bad cleaning. They should have immediately offered an alternative home or ordered the cleaning team to clean again - this is really bad to hear and we are just so sorry. It was never our intention to cause you this disappointment. Your feed back will be sent to the local office. If we knew of your issues upon your arrival, I would have immediately spoken with the local office. Really sorry, but hope you have taken home some happy memories of Menaggio and the surrounding areas.
The perfect Getaway
Met my girlfriend while she was returning from the Middle East for just a few days. This was just perfect! The view from the terrace was amazing and even better than the online listing. In fact the whole villa was way better than expected. The location is convenient to town and the ferry is walkable even in warm weather. The unit is clean, recently renovated and well-stocked. You will be very impressed if you stay here.
All was as advertised and we were very satisfied. Great view of Lake and easy walk to town.