Avec une vue imprenable sur les collines Howardian au bord de North York Moors Nat. parc
Gérant immobilier / professionnel
Salle(s) de bain
Les réservations annulées au moins 14 jours avant le début du séjour pourront être remboursées à hauteur de 100%. Les réservations annulées au moins 7 jours avant le début du séjour pourront être remboursées à hauteur de 50%.
This is the first property we have stayed at that allows dogs.Signs to tell occupants to clear up dog mess is essential..we had a horrid experience one evening with some other dogs mess!The property is in need of some updating and could do with a good clean particularly the bedroom carpets. We had no DVD player ,no pantry items except for tea and one packet of biscuits and small bottle of milk.I do not count hotel style sachets of coffee,milk and sugar as pantry items as stated.A neighbour in one of the attached properties returned a cutting board to us that they had borrowed from the previous occupants that were their friends ,stating that they had swapted some untensils from cottage to cottage.Greater care needs to be taken preparing for new occupants to this cottage.
Thank you for taking the time to review your stay with us. All feedback is taken seriously and will be used to improve our cottages and services.
We note your point about reminding visitors to clear up after dogs and will improve notices to visitors and provide prompts such as black dog bags. As the incident took place at night on grass away from the cottages and lighting, we did what we could which was to help clear up. This is the first such incident since we arrived and we have had 20+ dogs stay in our two cottages on our 3 acre property. We hope that the tremendous opportunities for walking your own party’s dog made up for this incident.
As mentioned during your stay, we are undertaking a programme of updates and renovations early in 2019. The photographs on HomeAway were taken in summer 2018 and will be updated once new flooring, kitchens and log burners are added. We are disappointed to hear that you felt the cottage was not sufficiently clean as this has not been the experience of other recent guests and we had vacuumed thoroughly before your arrival.
Pantry items were provided as per our listing “Fresh milk, tea bags, coffee sachets, sugar, salt, pepper” and as noted in our message prior to arrival these are provided to get you started on your self-catering holiday (and before a trip to the supermarket in nearby Helmsley or grocery delivery to the cottage). As you know we provide washing up liquid, cleaning materials, toilet roll and toiletries - as well as a tea caddy and biscuits.
We had checked that all key utensils and kitchen equipment were in place before your arrival, precisely for the reason given when larger family groups stay in more than one cottage. There were three other chopping boards within the cottage. We advised you of the DVD player on arrival and offered to provide a replacement. As we live on site we are disappointed that you did not discuss your concerns with us; indeed during the chats we had with your group we thought that everyone was enjoying their stay.