Particulier / consommateur
Salle(s) de bain
Type de destination
Salle à manger
Équipements de loisirs
Piscine / Spa
Adaptée aux enfants
Animaux non bienvenus
Occupants maximums: 6
Remboursement à hauteur de 100 % si l’annulation est effectuée au moins 14 jours avant l’arrivée. Remboursement à hauteur de 50 % si l’annulation est effectuée au moins 7 jours avant l’arrivée.
Dommages et frais accessoires
Not what we expected !
This apartment is in an ideal location within a lovely complex. We were very disappointed with the standard of accommodation and particularly the cleanliness. Did a wash of the light coloured clothes in which we had travelled in and they all came out discoloured, I should have perhaps been wary given that the washing machine had a terrible smell. The towels provided also had an awful smell and had to be taken to a relatives house nearby to be washed. There were several other problems including a defective sofa, squeaky beds and a faulty toilet flush. The bed sheets, while obviously laundered were also stained.
Have rented other properties nearby at a similar price in the past and have always been delighted with the standard.
I am so sorry to hear that your recent stay at my apartment did not live up to your expectation and I very much regret that the enjoyment of your holiday was reduced on account of this .I assure you that we will take immediate steps to address all of the issues which you outlined in your review to ensure that this experience will not be repeated in the future.
I am in the process of investigation the individual issues which you raised and correcting them where appropriate.
The washing machine is just a couple of months old, we will test it in a number of different washes in the coming days and rectify any malfunction. Our laundry which is done by a professional service off site will be examined and discarded where necessary. I intend to replace the sofa in the lounge and also change the beds, I would have done this earlier in the season but the apartment was solidly booked throughout the summer months.
In advance of the summer season next year the apartment will be deep cleaned and redecorated .
I greatly appreciate your feedback and I am very disappointed that on this occasion we have fallen short of the high standards which we aim to provide for our much valued guests. .
Not really quite what we expected. To have to wash up crockery, utensils and pots before use isn't what we expected. The clothes dryer was broken and rusty, the floor inside was dirty, the bathrooms needed attention and cleaning. The sofas were so uncomfortable sitting on them for any period of time was just impossible.
If it were my apartment I'd sack the management company as the place needs a damn good clean up. Sorry to be so blunt, it's a great location and apartment.
The area was great, perfectly placed for beach, eating and getting to other areas, the host was very helpful all the way through the process.
Thank you for posting a review of your recent stay at my apartment on the website.
While I appreciate your remarks, from my personal experience and the numerous reviews and feedback from previous guests ,your experience in relation to the overall presentation of the property appears to have been unique.
The local managers have told me that the apartment was cleaned 24 hours prior to your arrival.
Your comments will however ensure that we redouble our efforts to achieve and maintain the highest possible standards into the future.
The clothes dryer was immediately replaced.
I have to disagree with you in relation to your suggestion regarding the management. Graeme, Romy and their staff have looked after both my property and my guests for the past 13 years.
During that time they have encountered every conceivable problem holiday makers endure. They have dealt with all of the issues with great kindness, courtesy, sensitivity and efficiency and I hope that they will long continue to do so on my behalf.
Lastly, may I wish and your family happy house hunting in Los Alcázares. I hope you will find a property which will bring you as much happiness and pleasure as mine has brought my family, guests and I.
Just returned form a week in the apartment. Could not fault it in any way. Just 2 minutes walk from the bars, restaurants and supermarket. We hired a car, but hardly used it - would just get a taxi in from the airport next time. Next time ? Are we going again ? Oh yes !
How very kind of you to share your recent holiday experience and thank you so much for your much appreciated comments.
I am so pleased that you all had a lovely holiday, its really great that the apartment is so close to everything one needs but yet in a nice quiet area. We would love to welcome you back again soon.
A lovely apartment
A lovely pool area. Close to the restaurant area of Los Alcazares. Great parking just outside the apartment. Excellent.
Thank you so much for your very kind review, delighted that you and your family enjoyed your recent holiday, do come back again soon.
All the best,
An enjoyable stay
We have just returned from an enjoyable week staying at this property.
The apartment was clean and well appointed with two large bedrooms and adjoining bathrooms. The bedrooms had plenty of wardrobe space which was great. The kitchen was small but perfect for our needs with a large fridge and good oven. The apartment faces onto a quiet road but unfortunately only gets the sun until around 11am and, as there is no light from the back of the apartment, it felt a little dark in the afternoon and evening.
The swimming pool was very well maintained and spotlessly clean. The lounge chairs were comfy and we never had trouble finding space around the pool to lay in the sun. The ‘lifeguard’ was a little bizarre though.... a middle aged chap sat all day watching us swim and occasionally having a siesta!
Graeme from GLM was very helpful and responded quickly to my panicked email when I realised we needed paper copies of water park tickets.... he printed these for us and I collected from their office a short walk away.
We were a little disappointed to not have any information on Los Alcazares in the apartment as this would have been super helpful. We had to do a lot of our own research via Google and also by taking a drive to find the location of shops, beach, restaurants etc. Graeme told us some info but after a long journey we forgot a lot of what he said.
Los Alcázares beach is sandy and the sea is warm. There were also lots of bars and restaurants beachfront which were very pleasant. Head towards Los Narejos for a good mini water park in the sea for youngsters. Jet skis, paddle boards and pedalos all available on the beaches which made for great entertainment for our teenager and pre-teen.
Literally 2 minutes walk from the apartment is the square, made up of lots of bars and restaurants. We found the better restaurants towards the bottom of the square, towards the beach as these had a more Spanish feel. However, if you want lively British bars, you won’t be disappointed. We also went to the old town for a more traditional Spanish evening. Highly recommend, if only for a drink amongst the locals.
When we left we ensured the fridge was stocked with bottled water and the bathrooms had toilet rolls. We were surprised this wasn’t part of the ‘package’ as, after a long journey in the heat, cold water is very welcome! Thankfully the supermarket was just a short walk away.
Overall we enjoyed our stay here.