NOUVELLE SUITE VUE MER, 1 CHAMBRE, 2 SALLES DE BAINS COMPLÈTES, BALCON VIVANT, PUISSANT WIFI
Particulier / consommateur
- anglais, espagnol, italien
Salle(s) de bain
Dispositifs de sécurité
Type de destination
Salle à manger
Équipements de loisirs
Piscine / Spa
Remboursement à hauteur de 100 % si l’annulation est effectuée au moins 60 jours avant l’arrivée.
Dommages et frais accessoires
Adaptée aux enfants - Los niños deben estar acompañados en las zonas socLos niños deben estar acompañados en las zonas soc
Animaux non bienvenus
Soirées/évènements non autorisés
Occupants maximums: 4 (peut accueillir jusqu’à 4 adultes) - Dos personas en acomodación sofá cama.Dos personas en acomodación sofá cama.
We had a great time in the condo, but there were small problems.
First of all, the view from the condo, the interior and its cleaniness was impeccable. But there were some problems. The first day we arrived, we got to the building a 2:30 pm. I understood the unit wouldnt be ready since the check in was at 3pm so we had lunch nearby. We got back to the building at 4pm and went up to the unit. This is when your associate told us we would have another unit because the one I paid for was in maintenance (why wouldnt you tell me before our arrival) When we finally entered the unit, the cleaning team were not finished and the previous renters were still in the room getting their belongings in their luggages. We had to wait on the couch almost 30 minutes after a long day for them to finish. We had to think of questions to ask your associate to have crucial basic information. I would have appreciated a small book of information on the unit such as the wifi, how to deal with the garbage, where are things located, etc (we had to contact her ourselves for most of the basic information we should have had. First night, we realise there is no bidet, no dining table, no office table, no sauna and no BBQ (those are all in the description). Then we realised that the balcony light does not work. But the worst is when we realised the water stays only hot for about 4 minutes. We contacted your associate for those issues and she said she would come fix it but never did. We recontacted her another time to ask but we abandoned those issues because we are on vacation and we have other things to do, honestly. She offered to fix it again on thursday 24th (our last day) but we refused since we were leaving the next mornjng...she offered to give us something called crazy coco for compensation but she never did. We would have liked to get more information at our arrival. For exemple, we found the wine glasses and a cocktail shaker on the last day hidden in a cupboard near the couch. It was very easy to miss since it is not inside the kitchen. We drank wine from water glasses everynight...again an information pamphlet would be a great idea. Aside from all that we had an amazing time of course, but I want answers on the things that were in the description that were missing (sauna, bidet, dining table, etc) and the last minute change of unit please. Thank you very much.
Apreciado huésped, por motivo de un mal manejo del huésped anterior, sufrí un percance en mi apartamento el día anterior a su llegada, que afortunadamente fue controlado, pero con daños considerables en mi propiedad, y con el fin de no crearle una preocupación un día antes de su viaje, quise asegurarle su reserva, ofreciendole igual o mejor categoría a lo que usted reservo.
Aclaro que me comunique con HomeAway a informar lo sucedido y me aseguraron que ellos se encargarían de explicarle la situación y le darían la libertad de aceptar o no mi nueva propuesta.
Lamento que mi asistente no haya seguido mis instrucciones, al permitir su ingreso mientras aun estaban los huéspedes anteriores.
El sauna y barbacoa hacen parte de las zonas comunes del edificio, no las ofrezco al interior del apartamento. Todo lo demás lo ofrezco en mi apartamento.
Aun si el apartamento es fácil de descubrir su funcionamiento y contenido, tendré en cuenta sus sugerencias de informar donde encontrar las copas de vino.
Me alegro que al menos haya apreciado la impecable limpieza, la vista y la nueva posición del piso 17 al piso 32.
Ha sido usted un huésped de 5 estrellas para recomendar!
Pictures don't do justice to this property!
This property was absolutely stunning. Right from the moment you walk in, you're greeted by a huge window and a breathtaking view of Tierrabomba Island and the Caribbean Sea. The amenities in the apartment itself are top-notch. The pool on the 43rd floor is out of this world, and the pool on the first floor right next to the ocean isn't too shabby either.
Astrid was very accommodating and helpful whenever we needed something. I 100% recommend this apartment and will certainly be coming back.
Beautiful view and was exactly as advertised. The building had security at the entrance and everything was within walking distance.
Nice safe property in secure location. Walking distance to everything, stores, shops, beaches, etc..
I rented this property for 7 nights in Oct. 2018. The location is as advertised in a quiet secure, 24/7, area. The owners were very helpful an help make my first trip to Cartagena great. The staff is very nice an keep the interior/exterior of the property in excellent condition. This is beautiful property that I would not hesitate to book again in the future.