Particulier / consommateur
Salle(s) de bain
Les réservations annulées ne seront pas remboursées.
Nous avons passé une semaine agréable dans ce bel appartement spacieux.
Il est doté d'une jolie terrasse pour profiter du soleil et de trouve dans une grande résidence sécurisée et calme.
La literie est de très bonne qualité.
Merci Beaucoup Besnard.
Ce fut un plaisir de vous recevoir en tant qu'invité et j'attends avec impatience tout retour.
Lovely relaxing break in the sun
This place has everything you could possibly need. Well situated on a lovely complex with three pools and within easy walking distance of local bars and restaurants. The owners, Ian & Maureen supply loads of useful information which adds to your holiday experience.
Every person we came in contact with while staying at this apartment were extremely friendly and helpful. Will definitely be returning in the future.
We had a nice short break here in March good facilities in and around the apartment on a lovely complex close to a small shop and some very nice places to eat within walking distance.Ian was very good giving us plenty of info before we arrived would definitely book again.
The apartment was lovely just like the photos, Ian replied really quickly when we had any questions
The grounds are well maintained it was a shame the heated pool was switched off Ian did his best to resolve this as he was unaware of them switching it off
Very nice this place, it had all the things that you need for a great vacation!
That property is very pretty with a hughe incredible garden and 3 great swimming pools!
Old & original
It could use a revamp in the master bathroom, the sofa and a general refresh also it would be nice to arrive and some hand soap be available on arrival. Aircon as fine as was tv but I put the dryer on and the whole place tripped, luckily I have a torch on my phone as I could have struggled at 11 pm! Something an electrician could put right very easily.
Hi Nigel and thanks for the review. We are extremely disappointed the apartment has fallen short of your expectations. We keep in touch with our customers constantly after they leave to ensure we are meeting their wishes as its important to us as holidaymakers ourselves. To date, we have had no previous complaints about the issues you bring up so its disappointing to read them. If i may, i will try to cover them off.
1. The master bathroom is due a revamp for 2020 season. It has been difficult to balance customers holiday needs and finding the gaps to get the bathroom programmed in but it is in plan.
2. In relation to soap, originally this was something we provided however the cleaner was buying hand cleaners and they were going missing and people would not want to use general soap that had been previously used. Again, we havent had any complaints on this before and its something i will consider changing now it has been raised.
3. We appreciate the tripping issue when multiple items are on and we give our clients advanced notice of this in all of our welcome packs. The electricity in Portugal, for whatever reason, is not up to the same standard we are accustomed to in the UK and the maximum voltage can be affected. Having said that, we have already contacted the electricity company in the last hour and asked them to come out when our next customer leaves on the 8th to check there are no other underlying issues.
4. Finally on the sofa, this was only delivered in February 2017 and we generally gets lots of lovely comments on how comfortable it is. I will ask our apartment manager to look at this when she is next in cleaning to ensure there hasnt been external damage since we were last out in November.
This unfortunately is our first 3 star review in 63 reviews across both our apartments with only 4 previous 4 star reviews. This is personally gutting as we try to ensure we exceed customers expectations constantly. I hope you can see we have taken the comments on board and I will be checking them out to try and improve the situation for any future guests.
Once again, apologies for any inconvenience this has caused Nigel.
Côte / Plage:
Les belles plages de Vilamoura et Trafal sont à 5 minutes en voiture dans la voiture ou en taxi.
L'aéroport de Faro se trouve à 20 minutes en voiture très facile grâce à la nouvelle route à deux voies.
3 minutes à pied du restaurant, un bar et un bistro. Supermarché local se trouve à 3 minutes de route et un excellent grand supermarché avec beaucoup de nourriture au Royaume-Uni est un outil facile à 5-10 minutes en voiture