Particulier / consommateur
- anglais, allemand
Salle(s) de bain
Soirées/évènements non autorisés
Smoke on the balcony.
Small well behaved only.
Adaptée aux enfants
Âge minimum du vacancier principal:25
Occupants maximums:3 (peut accueillir jusqu’à 3 adultes)
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Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100 %. Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 50 %.
Great location, Great view from the apartment, no so great on cleanliness.
I wish we had read the reviews more closely before booking. On arrival we were met by Ian the owner. He gave us our keys but pointed out that some other clients have said the beds are to soft, but we dismissed this comment not wanting to quite believe him. After been shown around Ian left and we started to unpack. Within a few minutes it became apparent the apartment was not of the 4* quality they claim to make. I had to clean the kitchen and bathroom before I could place my belongings in the apartment.
- The kitchen was dirty - food left in the sink strainer, lots of cobwebs and dust. The bin lid and inside were filthy with grease. The dining table and chairs appeared to have the remnants from salt coming of the sea. The floor of the whole apartment was dirty - you cold see hair from previous clients.
- The bathroom was dirty to. I lifted up the toilet seat to find the underside of the lid had wee and some poo marks. I had to clean this as well.
- I then looked at the bedding and softness of the bed. There were stains on the sheets and hair, I checked the pillows, you could see the sweat marks. No pillow case protectors or mattress protectors were used. The beds are very soft in that you sank in the middle of the mattress. Mattresses do not fit the base well.
By this point I rang Ian. He said they had 2 days before to get it ready - obviously this cannot have been the case. I asked for a vacuum cleaner to vacuum the hairs off the bed. HIs wife did bring us new sheets to use if we wanted to use and she did offer to change the beds. This was not the point though. When you have paid good money for a let, you expect it to be clean and tidy in every aspect. He said there was no need for a vacuum cleaner as it was hard floors.
To be honest it would have benefited from a deep clean.
Ian was apologetic.
Later that day Ian wife arrived saying that no-one had complained before. I later went on the website of HomeAway and found that there had been complaints about the cleanness on numerous occasions over the years. Looking at the reviews and the comments the owners made to them, it looks like they are blaming other factors. In one is stated they were employing a professional cleaning company. I certainly saw no evidence of this.
The owners made comments that they would like clients comments so they can improve. Hopefully they have now rectified any concerns that we have made.
I do not like to make the comments lightly.
This is not a "review" it's a list of complaints all of which I offered to resolve as soon as they were reported to me. This was refused! The Guest stated that she preferred to do her own cleaning etc.
A lovely location and stay
The property is lovely. The landlord very friendly and helpful. I would recommend this property to friends and family.
Thank you Ian for your courtesies.
The tea,coffee, milk and biscuits were very much appreciated after a long journey.
So gratifying to receive reviews like this. Makes it all worthwhile!
Take care on your homeward journey.
Well appointed and welcoming.
The property was a good central location for our golfing and touring holiday. It was in a quiet neighbourhood within walking distance of the marina. We mainly ate out but the kitchen was well equipped for self catering and eating in. It was a nice touch to have fresh milk in the fridge and biscuits on our arrival. Thank you.
Thank you so much for your excellent review. So glad you enjoyed your stay at Marina House!
the appartment is well located in the middle of Pembrokeshire so makes it a good base to get out and explore this beautiful part of Wales.
Ian's communication was spot on and helpful. We arrived later than planned so didn't see Ian until the following morning, but we were able to let ourselves in and settle without fuss.
We did raise a concern with Ian regarding the cleanliness of the property and he instantly apologised and offered to call his cleaner back to correct things. We declined as we took our dog with us and personally were not over worried. I advised Ian that some people may not be so understanding. I reiterate, it was NOT dirty all the important bits were clean. there were just a few cobwebs and the floors could have been cleaner. Ian offered to correct this straight away.
We had two lovely meals at the Alumchine at the yacht club a two minute walk down the road. Ian recommended it too us.
We also used the Chinese takeaway in the high st, again very good food.
I'm sure thst if we visit the area again we will stay at Marina house again.
Thanks Glen for your review.
Really enjoyed our stay.Very suitable for two old codgers thanks
Not so old!
Glad you enjoyed your stay.
The let was clean and tidy the parking within the property was ideal and under a carport, away from the pigeons, we were close to several bars and resteraunts, we had a good view of the boatyard. Ian was very helpful in getting us settled in and made us aware of the local amenities.
We would recommend this let to anyone.
Thank you so much for your glowing review. We are so glad you enjoyed your stay!