A Lovely Climatisation, Rez de chaussée, appartement non fumeur
Particulier / consommateur
Salle(s) de bain
Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 100%. Les réservations annulées au moins 14 jours avant le début du séjour pourront être remboursées à hauteur de 50%.
We must have stayed in a different property!
Having read a previous review of the property, we were a little apprehensive but firmly believed it to be more malicious than accurate.
We were absolutely right!
From the moment that we arrived at the property we were treated impeccably, the apartment was clean, bright, well equipped and perfectly located. Linda the keyholder met us at the property and showed us round, including all the keys and security requirements for the apartment. there were even basic items provided in the kitchen and the fridge to make settling in a bit easier.
We had a couple of issues during our stay, despite being informed that there was a high chair available at the property for our baby, none could be found. It seems that a previous occupier had removed it! We messaged Linda and she tracked a perfectly good one down within under an hour, top quality service.The provided sun loungers for poolside use were (unbeknown to the owners) damaged, a swift text to Linda and an e-mail to the owner and they were replaced with brand new items within an hour or so! Considering that Linda is just a keyholder and not on 24hr call out and Alison is operating the apartment from the UK, I call that totally brilliant customer care!
We loved the complex and the apartment, it felt safe and secure for our family, no interruptions or excessive noise, a very well maintained and attractive place in a very convenient location which we would not hesitate to recommend to anybody and we would be very happy to return in the future.
Thanks so much for your great review.
We do try to make sure the apartment has everything for customers so very glad you thought it was well equipped.
It would be lovely to have you and your family back at any time.
This apartment is truly perfect, it’s in a peaceful area where you can really relax, yet a 5 minute walk will take you to a area that has a large selection of excellent quality restaurants. Also the beach is all but 5 minutes away, however with the quality of the 3 swimming pools you really don’t need to walk anywhere, and at the end of the afternoon at the pool the apartment offers a wonderful terrace that is blessed with sunshine and then during the evening offers a beautiful sunset. The apartment hosts all the facilities you would expect, was a little confused reading one previous review re security as there are actually 4 heavy locked doors you would need a keys for before you was in the apartment, whilst we went as a couple both of us would not hesitate to be there on our own. The biggest compliment is we will certainly be returning.
Very disappointed in position of property
On arrival at the Property we were met by the key holder.
Who quickly told us about the keys. And left.
The building was completely deserted in a very quiet road overlooking a field.
There were 2 locked gates to get into the building, 2locked gates to get into the apartment and to locked gates to the balcony area.
Which was straight onto a very quiet road.
The key holder left without giving us any information about the nearest supermarket etc.
As it was now approximately 9pm we felt this was important.
There was no heating on in the apartment. No towels in the bathroom and it was very cold.
When I tried to lock all 6 doors.
The outside door would not lock neither would the balcony one.
I phoned the key holder several times but no answer number unabtainable. I also sent a txt message asking her to contact me.
No response. I then sent an email to the owner in the UK.
As we are 2 ladies in our seventies we did not feel safe in that apartment so we left and found other accommodation.
The following day the key holder replied saying we had to turn the key 4times towards the field to lock the door.
A bit late as we had left.
She also said she was not on 24 hour call.
The apartment did not feel part of the complex, there was another key to enter it to reach the pool and there was no back up for emergencies.
A few days later my friend was very upset about the whole experience and wanted to go home.
I changed her flight and she went home on the 4th April incurring more expense.
I went to stay with a friend.
All in all the Holiday was a disaster and I feel we should have a full refund of monies paid.
I hope you can look into my complaints.
I notified the owner and the key holder. The owner finally responded 2days later and said she was trying to contact the key holder and no one complained about the apartment before!!!
I look forward to your response.
Thank you for your comments although I do feel these comments are for OD rather than a review of the property.
Linda is a very experienced keyholder who looks after numerious other properties and for every guest she shows guests how the locks work, where everything is and how things work including heating.
Linda as a keyholder does not offer a 24 hour service as very few keyholders do, if any.
I do not believe you stayed long enough to enable yourselves to have a pleasurable stay.
Clean well maintained apartment
Good position 10 min walk from the hotel 525 and mercadona, pool area lovely and complex relatively quiet. Good facilities in the apartment and English TV was a bonus would definitely use again
thank you so much for your review.
I am glad you enjoyed your stay with us and you have the apartment well equipped.
Really great apartment in a lovely area with everything you need.
We had a fantastic stay in the half term holiday with our teenage twins. Alison has thought about everything that you would need to enjoy your stay from super comfy beds to dvds, games and a good selection of books. The apartment is lovely and was a perfect size for us as a family of four. It was extremely clean and tidy and Linda who met us at the apartment to give us the keys was really helpful. The apartment is in a good location and it is an easy walk to lots of lovely restaurants (with a good choice open even though it was February), in particular Alison recommended a restaurant called Flavour to us which we all agreed was amazing and our favourite meal of the week!!! The beautiful beach was only about a 10-15 minute walk away too. We hired a car and found it was very easy to get around and that within a short drive from Los Alcázares there were lots of places to explore in particular Cartagena with its Roman Amphitheater. We would definitely stay again and would highly recommend this lovely apartment.
Thank you so much for your lovely comments and we ate very glad you found the apartment nice and had everything you needed.
We look forward to seeing you again.
Lovely apartment and everything needed was there
It was an amazing adventure and the apartment made the experience better, everything that we needed was in the apartment and it is very cozy and homely, was very very happy to get to stay there for the time I did, highly recommended.
Thank you for your lovely review.
We are glad you enjoyed your stay and that you found it homely and cozy and would welcome you back