Hébergement: Villa, 4 chambres, 4 1/2 bains (12)
Gérant immobilier / professionnel
Marina Le Maillot
- anglais, français, espagnol
Salle(s) de bain
Soirées/évènements non autorisés
Smoking permitted on terrace
Adaptée aux enfants
House was wonderful. Our main contact was great - Cynthia. But the staff beyond that...
The house is great and the location is decent. Cynthia our main contact was excellent and very helpful. However, the staff beyond that clearly had never worked together and it's not clear that any of them had worked at the house before. The butler seemed overwhelmed and complained about how much he was working. I work too, this is my vacation which is what I should have said. Compared to our other trips to Mexico our food bill (same size group) was at least 2x as much (currency adjusted). We believe it was because the staff didn't know the area, hadn't worked together before and therefore, purchased at expensive, smaller locations and over purchased in general (i.e., waste costs). It was a real let down and we won't be using this agency or house again.
Dear Dennis, Thank you for your feed back for your stay back in March. We are happy to hear that you liked villa Nautica and our concierge Cynthia, she is wonderful. We are saddened to hear that you were not happy with the service of chef and Butler. We no longer use the external service providers you mention. While you were onsite Cynthia did all that she could to help you. If you had wanted to change the Butler or chef for dinner she could have helped you with this. Thank you again for your comments, these will be passed to the owner and our staff. We always strive to give the very best service we can.