Maison de vacances authentique avec superbe piscine et barbecue
Gérant immobilier / professionnel
Mr. Bertel Dahlmand Stahn
- anglais, français, allemand, espagnol, suédois, danois, norvégien
Salle(s) de bain
Soirées/évènements non autorisés
Smoking outside is allowed, but not indoor
Adaptée aux enfants
Les réservations annulées ne seront pas remboursées.
Beautiful place with some major issues
We were a large group who rented this property from Catalonia Holiday Rentals, who, frankly, were terrible to deal with. The owners, who live locally, were wonderful and if I were them, I'd think twice before continuing with the booking agency. Our first issue with them was that they told us we could not check in until 7PM, which is absolutely ridiculous. We have rented in many, many places before and 4PM is the latest we have checked in anywhere. After many torturous e-mails, they told us we could check in at 4PM. This would not normally be that much of an issue, but we have a bunch of children in our party and 7Pm is bed time for the young ones.The house is lovely, lovely, lovely and the en suite bathrooms are a huge plus for this house. One of them had a super slow drain and we were throwing towels on the floor to divert the water back into the shower. Not optimum, but we dealt with it. The inside kitchen is adequate, but could be much better. There were no linens or tea towels provided to us so we bought our own. That's ridiculous in a place of this type. There also was nowhere to store our food so we had it allover the place.Note to anyone with children: This place is loaded with steps, which is normally not a problem, but these are often uneven and dangerous. No one's fault as the house is really old, but it might be an issue with some. There was a huge flood due to the washer overflowing, but the owners (who were super nice) came and handled it immediately. We also had problems with the electric cutting out which they handled as well. We first called the Catalonia Holiday Lettings as they were the one taking the commission, but they were seriously lacking in terms of responsiveness. Another issue was that one night, three bats flew in one of the open bedroom windows causing absolute mayhem in the wee hours of the morning. Most of the windows have decorative iron bars which impeded the bats from entering the room, but this one did not. The absolute best part of the house is the outdoor space, which is spectacular. We spent all of our waking hours out there, cooking, swimming, eating, playing games and drinking wine. It was wonderful. There's an entire kitchen with gas burners, a sink, a dishwasher, a fridge and a great propane fired paella set-up. We LOVED it! As I said, the house is lovely, but there are some issues which should be addressed. Also, when renting it, be aware that it is thirty long minutes on a bendy road to the nearest town.
We have read this review, and just want to add our take on it. Just to explain, we are a small agency specialized in the Spanish region of Catalonia. We have our own website and use Homeaway to get in touch with more guests, who would like to visit this beautiful part of Spain.
We always visit the house to check that it lives up to our criteria. It should be of very good standard, situated in beautiful settings and with no unpleasant surprises (pigfarms, motorways etc.). After the visit, we agree to collaborate with the local owner, with whom we always have a very good relation. We help them let out their property to people from all over the world. For you as guest, we will always be available until the last day of your stay, and will be your neutral advisor before choosing a house, as we do not have specific interest in any house, our aim is to match the right groups with the right houses.
Obviously, in this case, the group has not been completely satisfied. With regards to the arrival time, it is a bit hard to blame us, as it is the owners’ decision, what time they can have the cleaning completed. For any house, it is a complicated issue that many groups want to arrive early and leave late, which is impossible in July and August with arrival and departure the same day.
The house needs to be cleaned during the day. We are taking about 7 bedrooms, 7 bathrooms, indoor kitchen, outdoor kitchen, swimming pool, cutting grass etc. As the owners want to welcome people with a perfect house, they need time to clean. We agree that 19:00 is very late though, and we are in dialogue with the owners about changing it to 17:00, which is common.
I am not sure what linens and tea-towels means, but the house is fully equipped with bed-linen and towels. If you stay more than one week, there will be a change after one week. It is true that the house is remotely situated, and this is not a secret, about 25 min. to town.
With regards to the general standard of the house, we cannot agree with the person writing this e-mail. It is a fantastic house, and in 7 years, this is the first complaint. On the contrary, we have had several repeating groups, so we are not alone with this belief. With regards to our responsiveness, we try our best, and for this Summer, we have now more staff (besides Lisbeth and I, five students now help us). But again, this has not been a general issue, on the contrary, you will only find nice reviews about our service on Trustpilot.