Gérant immobilier / professionnel
Evolve Vacation Rental Network
- anglais, français, allemand, espagnol
Salle(s) de bain
We have a large family and have difficulty finding nice spaces that can accommodate everyone for an affordable price. Although the home fit all of us comfortably, it was extremely overpriced for the quality of stay.
Upon arrival, we found a list of instructions on the kitchen table, rules written on post-its in every room of the house, toilets that don’t flush properly, extremely uncomfortable beds, and the owner sent me long detailed texts the ENTIRE time we were there. She actually text me about how expensive the utilities were and that it costs her each time the toilet flushes! We were also told to clean the entire house and leave it exactly how we found it, even though we paid a cleaning deposit at the time of booking. There was a mix up about how many were in our party, and I called her before we were on the road to let her know the booking website had it wrong. She then called the evening we arrived to let me know we would have to pay more if we wanted to stay. In total, we paid a substantial amount of money for 2 nights, and I was unable to even enjoy our vacation. We could have stayed in a 4 star hotel for this price. So for our once a year family vacation, the kids had a great time, they didn’t know the difference. But for my husband and I, it was a terrible experience. Never again.
Melissa, thank you for your review. We understand you may have been mistaken about how many people you made this booking for, however, this home is equipped for 6 people, which is why the maximum occupancy for this listing is advertised as 6 people. When you called last minute to let the homeowner know you would actually have 10 people in your party, she followed the policy and requested that you pay the extra-person fee, which all guests are required to do if they break maximum occupancy. When you disputed this request, she generously allowed you to pay only half of the extra-person fee. The total you ended up paying for Friday and Saturday night for 10 people was less than $300, is significantly lower than what you would pay for a 4-star hotel, as you have claimed. That rate is very reasonable for a 1550 square foot, fully-equipped house with 2 bathrooms, 3 TVs, games, books, DVDs, and many more amenities. We have also confirmed that all text messages sent to you during your stay were in response to texts you had sent the homeowner, asking questions about the home. As evident by all other reviews, this homeowner is known for her 5-star service and has never received any feedback like this in the past. We look forward to helping her continue to host many satisfied guests in the future, and we wish you all the best in your future travels. Best, the Evolve Team
Perfect choice for our family.
The house had everything we needed. It was roomy and well supplied. The AC was GREAT and that was really nice that weekend.