Les vues vont vous couper le souffle!
Particulier / consommateur
Salle(s) de bain
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100%. Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 50%.
Started out badly
We did not get info or an email on how to access the property and had no phone number to call. I had to call the general VRBO number and they called and said Adair would meet us. We waited in the driveway til she came. Especially in the beginning she was curt, had entry numbers written on a small paper and seemed annoyed that we did not get her email (service is limited up there). She let us in, but there was no paper work in the house and hard to read on our phones. We had already shopped and therefore were not informed that we had to buy our own wood. It was already dark for dinner and we could not find the lights for the kitchen, hidden under a ledge. Adair did bring firewood back and tried to be more accommodating but it did not feel welcoming. We were delayed getting in, but were not offered $20 bucks, as they would charge for a one hour early entry. The heat was off and Adair first told us it was controlled off site! which it turned out is wasn't but that left us without much confidence. We were also shocked that we needed a Roku no. and our own sign in when the property said it had a TV. After we settled in we found what we needed in the kitchen and the bedrooms, but I'd bring my own soap and shampoo. Once the clouds lifted we did enjoy our view of the lake.
Renee, I'm glad you enjoyed the view. I'm so sorry for the difficulty that you encountered getting oriented with the house. It sounds like the inconvenience could have been avoided if you had received the Welcome Information earlier. We provide it 5 days in advance of a guest arriving and we weren't aware that you didn't receive it until we received your call from VRBO. We don't provide a printed copy at the house because much of the information changes including items we provide, door codes, etc, and we want people to have the most up to date set of information. I've known Adair for years and she is extremely committed to making sure everything is ok for arrival. I believe that her "curtness" was actually concern and her interest in finding out what happened with the Welcome Information so she can make sure it doesn't happen again. We don't provide firewood but Adair ran back to her house and delivered you some that she paid for personally. We have a Nest thermostat, and it can be controlled remotely, but it shouldn't be a cause for concern. We just would like to know if for some reason it's not set properly and I'm sorry it wasn't when you checked in. I'm not understanding about a Roku, we provide Smart TVs, and this provides access to Neflix and a host of other options for viewing. We also always provide bath soap and shampoo and it is available in every bathroom. If you were having trouble, Adair or Kim could have helped if they were called. I noticed in the message history that Adair checked back with you the day after check-in to see how you were doing and there was no response. I also have to say that cell service in general is excellent at the house and around Lake Arrowhead in general. We've been up and running for a year and a half and have had no other negative comments about cell service. We appreciate your feedback and I wish we could have responded to you better and met your expectations. We will make sure we are following up to confirm that people are getting the Welcome Information, in this case I think it would have helped avoid your uneasiness arriving at the house. We want guests to feel comfortable at the house and comfortable calling us if they need something. We are here to help!
Our family wanted a peaceful mountain getaway for Spring Break that didn’t necessarily require skiing. The Castle was a wonderful charming house that accommodated our family’s needs. Thanks for sharing your wonderful house. It’s a jewel in the woods with amazing views. The only thing I would mention is that the house is tucked away from the main road and very secluded on a dead end street. I didn’t know that and was scary at first to drive into. But we got used to it.
Awesome stay at the Castle
My family and I enjoyed our stay at the Castle. The lake views were amazing, the home is clean and nicely maintained. The fully equipped kitchen was very convenient for our family. After an afternoon in the Village, we went back to the Castle and made a nice meal. It was the perfect weekend getaway!
Feel Like the King & Queen in the castle
Our stay here was wonderful. The cabin is not only large, but very clean and comfortable. The lake view is amazing, especially in the morning. It is short drive to the Village and market. The beds were very comfortable, so you will get plenty of rest. The home is located in a cul-dE-sac which is even better for privacy. I would definitely recommend the castle.
Very relaxing, beautiful views.
I gave it 4 stars for a few minor details. Power went out a couple of times. Quite a few spiders in the house. Entry had a lot of tree debris in driveway and by the front door. And a huge piece of plywood in the front yard. . Didn’t feel very inviting walking up. There were 3 dead plants in the house and a bit of a smell when we walked in. We aired it out by opening windows and it was fine. Fireplaces would’ve been nice to use if wood and lighter were provided especially with the unexpected snow. Overall, the house was beautiful, the beds were comfy and practically every room in the house had a spectacular view of the lake.