Gérant immobilier / professionnel
Yann - Horizon Vacation Homes
- anglais, français, néerlandais
Salle(s) de bain
I loved the home! Enough space, well equipped with all appliances and clean neighborhood! Although I loved the home as soon as I opened the door I had to run around to find the alarm and shut it off there was no directions on where it was located. I also had to clean the showers and toilet before 1st use! At 3 in the morning the police knocked on door because of 9 burglaries and 1 stolen truck but we were safe! Overall the house is Beautiful, Affordable, Comfortable and nicely decorated!!
Thank you so much for your review. We are happy you loved the home. It's indeed located in a very nice subdivision (calabay parc). Close to the parks and to all restaurants and stores.
We will report the issue with the bathrooms. All homes are inspected prior to arrival, so please let us know next time you book with us if you have any similar issue so that we can send back our cleaning team. This is for sure not a reflection of our standard.
We hope to be able to host you soon again.
Horizon Vacation Homes
What a Great Week we had
First of all, the house was wonderful. Plenty of room for all 10 of us. The pool / hot tub was just what we needed. The property manager stopped by to check and see if we were doing good or had any questions. He was very friendly as well. We will be staying here again next year as we already miss it.
Great location lots of room minor problems
The beds were uncomfortable and one of the upstairs bathrooms seem to be very slow to flush and obviously there must have been some problems as they left a plunger nearby. Smoke detector was beeping because of low battery. The rules on the trash seems a little petty.. They charged you if you had over three bags at least that's what we understood in the rules.
Overall the place was very clean easy access to Disney none of the negatives would preclude us from staying there again.
My family stayed at this property for Thanksgiving 11/21-11/25/18. On our first night there were issues with 2 of the bathrooms. I called and emailed the company 11/21 which I received an email on 11/22 stating that they were closed (which I understood it was Thanksgiving) but they will send the "Handy Man" to take care of the issue the following day or day after. The email stated that they will contact me. No one ever contacted me or showed up to the property to fix the issue. Therefore we only have 2 functional restrooms with 10 people. The property is a little dated no TV's were in all rooms, The beds are horrible and the comforters were stained with a white residue looking like they were never washed thankfully we traveled with our own blankets. The home was HOT the are was set on 74 and could not be lowered!! The Refrigerator was not cold and some of the cooking utensils, pots & pans need to be thrown away, they are old. Why charge a large cleaning fee and upon arrival its not clean? That's VERY unsanitary millions of people travel and the least you want to have to worry about is uncleanliness especially traveling with children.
The only thing I appreciated was the space of the home, it was very spacious. The owner need to have the management company to provide better customer service with issues, paint, renovate and deep clean the property it has the potential of 5 Stars.
I'm very upset that no one bothered to follow-up with me as if have working restrooms were not important or an emergency!!!!
Our family stay was wonderful! There was plenty of space that we all weren't piled on top of each other. We were able to have family game night and allow others a place to rest at the same time. Would definitely stay here again!
Beautiful large comfortable home away from home.
Beautiful home. Very large and functional for our family. Pool and hot tub were fabulous! Clean and well stock with pots, pans, plates etc. Will definitely be at top of my list for when we return to the area.