cette maison de 2 chambres avec de très grands espaces ouverts vous permettra de vous détendre et de profiter
Gérant immobilier / professionnel
- anglais, espagnol
Salle(s) de bain
Animaux non bienvenus
Adaptée aux enfants
Les réservations annulées ne seront pas remboursées.
Jardin magnifique donnant sur la plage avec coin d’ombre et hamac climatisation
Très bien mais attention avec jeunes enfants car:pas d'équipement Bébé (pas de chaise haute ni baignoire,un seul lit bébé sur demande),escalier dangereux.
Pas de machine à laver ni de quoi faire sécher le linge, pas de savon d’appoint.
Attention le logement est à 20 min de Tulum centre.agréable si vous voulez être isolé mais moins si vous voulez profiter des beaux hôtels de tulum.
Il y a quand même deux hôtels sympa juste à côté pour manger (blue Sky et Alea).on peut même commander à manger.
Eddy vient faire le ménage et nettoyer la piscine tous les jours.
En bref bel endroit mais à 20 min de tulum et pas très équipé pour les jeunes enfants
Nice home in good location. Beach is private and beautiful. Be aware that Mosquitoes are very bad!
Got rental car towed in no parking zone in Tulum Hotel Zone while at dinner. But there was no signs that said no parking. Cost $365 USD! Total scam. Will not travel to Tulum again.
Nice house but very basic. No insulation hard to keep cool. Eddie the housekeeper was wonderful and made the overall experience great!
Quiet and Relaxing Beach and Home
We had a wonderful stay. Upon arrival, one bedroom air conditioner would not work because of a missing remote. I emailed the manager and someone was there within 5 minutes. About an hour later we discovered the refrigerator was not cooling. I again emailed the property manager and someone was there within minutes. About 10 minutes later, three men came carrying in a new refrigerator that was already cooled down!. The internet was not working but was fixed the next day. Initially, we thought we'd made a mistake booking he place but after everything was taken care of and we got a good nights sleep, the next day we realized what a great place we had! Eddie spent about 5 hours there everyday taking care of the grounds, the pool, beach, and cleaning up after us. He is a jewel. The location was beautiful and serene. Another review mentioned the large house next door - it was never a problem and never interfered with our relaxing around the pool or at the beach. It was an awesome stay.
House was not as described (see review)
We got there late at night the first day and immediately noticed there were hundreds of giant ants (red and black all over the floors and counters). We killed as many as we could and cleaned up the dead bugs. We then realized that the AC downstairs wasn’t cooling the area at all.We also tried to get connected to the WiFi and the connection would run at faster then .4mbps which is so slow you can’t even browse. I was told the speeds don’t go higher then 1mbps and never heard back about that. We emailed Ana and reported all of this this first night. The next day she had someone come over who spoke no English so it was very challenging trying to communicate all of this with them. They sent over someone to look at the AC and we were told the unit is too small the cool the large area of the downstairs. When we ultimately spoke to Joel about this he said he’s been telling that to Ana and the owner but they don’t want to spend the money to get a new one. The second night we were overrun by hundred of ants again and the red ants were now biting my kids all over there legs leaving large welts and bite marks. I spoke to Joel who said the exterminator they use wouldn’t be able to make it out until the next day. The 2nd day we had also told Eddie the groundskeeper that the refrigerator was leaking water all over the inside and dripping it all over our food. The food had dirty fridge water all over it and we had to throw it all out. The 3rd day the exterminator came for the bugs and sprayed the house and the outside area. By that night there were more bugs inside then the entire time including a massive infestation of giant winged ants. All of these bugs as well as the tiny bugs all over the counters 24 hours a day got into the food we had bought including cereal boxes, donuts, bread, chips and anything else that wasn’t sealed in the package. We had no where to keep food now because the fridge was leaking water that was never repaired and the bugs were all over the food that we couldn’t put in the fridge. At this point we just decided we needed to leave and salvage the rest of our vacation as best as possible. Thankfully we found another place that was clean, awesome and had no issues. I asked Ana and Joel to refund me for the 5 nights we weren’t there which I prepaid for based on what happened and they never got back to me. I have opened a disputed with American Express to try to get my money back. Horrible exprience all around for us and glad we left early.