8 chambres à coucher. 4. 5 Salle de bains, Internet haut débit gratuit, pour 19 personnes
Gérant immobilier / professionnel
Salle(s) de bain
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100%. Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 50%.
Wonderful retreat property
All was wonderful. Misunderstood regariding hot tub, must request and pay in advance. A small problem with oven but property manager came the next day. Also refundable deposit for gate pass was a surprise. But in all a very wonderful enjoyable time. Would use again
We liked that it was close to the theme parks. I would've liked for the pool to be heated and we had trouble with the outlets in the bathrooms. We would've liked to also have bigger tv's and mirrors in the rooms. Overall, it was a good house.
Roaches!!! Pictures are not up to date.
The location of the property is great. That is about where it ends.
First, there were roaches galore. So bad, that I went out and bought roach traps to put down. There are reviews that talk about dust on top of the doorbell coming down the stairs, those are not a joke. The handrail is also disgusting. I spent 1 min with a papertowel and was able to clean a section.
They also do not provide any soap, or laundry detergent.
Another issue are the doors leading to the pool. The pool on the property is not bad, but the doors. Good luck getting them to open and close. They stick, and required the help of an adult to get them to open or shut properly.
Then, there are the pictures of the place. The carpet in the pictures looks nice. The carpet that is in the unit is dark dingy, and just all around gross. The pictures of the bedrooms are not accurate. While they say that they have gotten new furniture and carpet, it looks like whatever they have has been replaced by old and rundown items. Not a single room has an overhead light, and one room you could not close the door because the lamp was in the way.
When I called about it, they said we could use the grill for free. NOTE, There is normally a $50 fee to use the grill. It is a cheap one, and not the one shown in the pictures.
Also, there is only a pool table in the garage. The Air Hockey table got broken, but they have not updated the listing.
Overall, I was not impressed, and would not recommend it to anyone else.
Sorry to hear that you don't like the house. It's easy for insects to get into the house in humid Florida if doors/windows are not constantly closed. While we appreciate your effort to fight the roach yourself, the preferred way is to call the property manager as stated in checkin documents. We take this seriously and would like to have professionals to handle this. This not only saves you the hassle dealing them, but also makes sure the situation is handled properly.
The house takes deep cleanings twice a year, with the latest one just happened shortly after you checked out. However, we do remind the cleaning staff to pay more attention to details on their normal cleaning too, including places like the top of the doorbell etc -- thanks for pointing that out.
We have replaced the floor carpet with ceramic tiles and second floor with brown color carpet since the pictures were taken last time. We have purchased new bedrooms sets (five out of eight bedrooms) and living room furniture. We also need to replace the bed spreads and comforter frequently. While it's not feasible to have professional photographers take new picture as frequently, we did our best to keep the pictures up to date.
With a group of 15 college students we were very pleased with the accommodations. The kitchen was particularly helpful because we prepared a large portion of our meals in-house.
Upon our arrival, there was a shortage of towels, but once this was reported it was quickly resolved. Additionally, the game room was an un-air conditioned garage and the items available did not meet the description.
Best Spring Break Vacation
We were very happy about our stay. The house was very clean with lots of space. The pool was nice too, though we used the resort pool most of the time because it's heated there. Great location, close to Walmart super center. We went buy fruits and groceries there daily.
The booking was easy, no hassle at all. Marcel was very responsive. He brought us more towels and pots shortly after we called. Will stay here again if we visit Disney next year.