Lieu de vacances idéal pour tous vos rêves.
Gérant immobilier / professionnel
Salle(s) de bain
Soirées/évènements non autorisés
Animaux non bienvenus
Will allow small pets for 30 nights and up.
Adaptée aux enfants
Âge minimum du vacancier principal:26
Occupants maximums:7 (peut accueillir jusqu’à 4 adultes)
Moving furniture not allowed
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100 %. Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 50 %.
Place was very clean, pool was was close and great, kids loved it. Very short ride to Disney.
Nice and priced right
The pool was wonderful. There is also a play room for entertainment of children. This a nice middle of the road property for the most part. My child left a very important article of clothing at the pool and we were not able to recover is despite checking it that day, and every other day until we left. So, be careful with trusting others (we are from Minnesota). There was not enough materials to clean the property, so you had to weigh paying additional 90 per day for cleaning or living in the childsplay your whole stay! We ended up buying dishsoap, coffee filters, laundry soap, bathing soap , trash bags and all the other essentials (staples) I have found when staying at other properties.
We appreciate you taking time in sharing your feedback. Sorry to hear that you had lost clothing item at the pool area.
Regarding the cleaning fee and supplies: There is a one time cleaning fee per stay as the staff cleans the condo ,washes all the used towels and bed sheets to keep it ready for the next guest. This was was informed upfront and agreed upon. We also notified in the rental agreement and also provided a sign board in the condo that starter kit with needed items are provided for guest convince to start with and all the vacation homes are self catered by the guest. Like all Windsor Hills homes, the condo is self-catered but is prepared with the following items for your convenience. Starter items for the guests include:
• One roll of toilet paper in each bathroom
• One roll of paper towels
• One dish sponge
• One trash bag in each trash receptacle
• One dishwasher detergent tab
• One laundry detergent sample
• One small bottle of dish soap
All my guests are happy that we provide these.We are always looking to add to make guest stay comfortable.
The location to the Disney theme parks and other amenities was excellent. Very conveniently located.
Condo was in excellent shape and the community facilities had a lot to offer.
Overall, we liked the property
In general, I would say that the stay met our expectations and is fairly priced. The home had the basics and was in a quiet location. We did have a problem with a clogged sink when we arrived, but fixed it ourselves. The cleaners should have caught that. The mattress in the master bedroom is noticeably lumpy and should be replaced sometime soon.
But that all said, it is a nice home. Close to Disney and lots of restaurants and shopping options.
Great location and nice condo, but had an ant problem
This is my fourth stay at a Windsor Hills condo. They’re a great option for a family visiting Disney World and I love the space compared to a hotel room. This one had everything we needed and is decorated in a simple, minimal style (other units have more theming for kids if that’s important to you).
Unfortunately, we had a significant ant problem in the kitchen starting the very first night (despite us cleaning up properly). We reported it the next morning, but it took two more days after that before pest control took care of it (due to an issue with the lock the first day, and no clear reason the second day). So, we really didn’t use the kitchen like we wanted to for the first half of the vacation (except for microwaving a few things) and ate out more as a result. I’ve never had that kind of issue at Windsor Hills but it impacted our vacation in an otherwise good condo. Knocking off one star for the issue and one star for the slow resolution, but if the ant problem has been resolved this is a good condo.
Thank you for taking the time to write a review. Sorry for the inconvenience that you had during your stay. We're committed to making sure that all our guests are thoroughly satisfied and our overall 5-star rating prior to these guests demonstrates our commitment.Once we were made aware of the presence of ants in the kitchen, we notified the property manager who contacted the pest control company that is contracted to the condos in Windsor Hills immediately. That company did respond the very next day but found an issue with the lock and unfortunately, they did not bother to contact the property manager. However, once they were contacted again, they did go back out the next day. We have regular pest control but that it does not guarantee that pests will not sometimes find a way in. The review did not mention that when our property manager was contacted regarding the malfunction with the lock late that evening, they were there within 15 minutes and had the door open in a very short amount of time. This kind of service is indicative of what we provide on a regular basis to all of our guests. Unfortunately, we have no control over the response time of other vendors and this obviously overshadowed the experience in this case. However, as with a private home, things like this can happen and at the exact situation can play out the same way "