Particulier / consommateur
Particulier / consommateur
Salle(s) de bain
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100%. Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 50%.
Need better service/maintenance team
Wonderful house but service team is doing poor job in maintaining it.
We were welcomed by a ripped garbage bag with glass bottles all over the place around main gate. Owner suggested to use garage door instead. It was cleaned up by morning.
Microwave was not working (rotates, makes sound but do not heat), owner said he will take care of it next day and for tonight we try to manage using oven. Next day we reminded him, he said we can buy one and he will reimburse the amount (as if we rented house to fix it) It was not fixed during our stay which was big deal as most of our food needed microwave to heat.
Garbage cans were already full (now it was clear why a garbage bag was lying outside the main gate last night). Owner acknowledged but nothing was done. It created suspicion that house (included linens) was not cleaned up after the last guest.
Owner told us that pool will by-default be heated at 70 but it was very cold. Owner gave us heating system code but it refused to come out of "service" mode. After 3.5 hrs it automatically started and after wasting 4-5hrs, we were able to use the swimming pool for 3-4 hrs. Owner sent pool guys but they came in late afternoon and said nothing wrong with pool heating system, it might be on a timer to stay in service mode.
Water in hot tub was Green (pool guys also saw it and said it was not properly cleaned). We had to completely drain and wipe clean the tub such that our evening will not be ruined (again, are guest suppose to fix the house during stay?)
House is very good except basement which is smelly and cold, It was 60 in basement, turned the heat up but thermostat notified it will take 3 hrs to reach 70 and nothing can be done for smell so 1 bedroom was not useable.
Swimming pool has nice floats. Pool table, Living room, beds are great.
Refrigerator was set to max cooling, we realized that after some of our food was spoiled (i guess it was expected from guest to take note of it before using)
Owner was very responsive on text but just text reply is not enough to fix the problem.
You will find everything in the house but what will work depends on your luck, which is not ideal specially for a high price rental.
Owner did not charge us extra for 3-4 hrs of pool heat and no extra fees was added for 4 little kids (aged 3-6yrs). We did not ask for refund and owner also did not offer refund for our troubles. He proactively offered late checkout but we had plans so left on time.
Great house for group
Our quick weekend stay was overall very enjoyable and met the needs of our group. The owner, Gill, was very responsive and helpful throughout the entire process.
The house itself was large and had a great open floor plan that made cooking and congregating on the main floor very easy. The pool table and grill were nice features and the lake views were great.
Some issues that were un welcoming.
These features below made our stay a little uncomfortable but the beauty of the house and landscape along with the pool table were great. These are the issues we came across and ruined some of our trip
- refrigerator icing up and it ruined 80% of our food
- Microwave not working
- Hot tub doesn’t run
- Couldn’t use sink to a certain point because all the clips are broken
- Lots of trash in the garage before we got here
- The driveway was very icy in which our car slid down luckily we didn’t hit nothing .
Thank you for you review and feedback Tom. The property is located in a rural area with harsh winters. The week leading up to your reservation was one of those harsh weeks. The hot tub gets serviced bi-weekly, We had over a foot of snow which prevented service from being conducted. We had a plumber on site 60 minutes into your stay to fix the sink. At the end of each stay, we have a cleaning crew assess the property, The microwave can and was easily overlooked as explained. We did ask if youd want a new microwave brought over asap which you stated "theres no need". The fridge does have a temperature control; "1'" being the warmest and "7" being the coldest, the fridge was on "7". We are accommodating and understand mishaps can occur, communication is our priority and if we can not accommodate then we will reimburse.
Wonderful Weekend Retreat!
Stayed with my wife and 2 other couples on our annual 'kid free' weekend getaway. Overall, the house was fantastic, we had a great stay. We enjoyed lazing around the huge living space, cooking area/appliances/utensils were great, and all of the bedrooms were good. Nice to find a place with queen beds or better in all rooms, as we are adult couples. Being late November, and having snow, we obv could not take advantage of the pool, or the water vessels, but the property was very nice, and the lake was beautiful at night. Pool table, games, etc were well-used too. My suggestions to make it even better: 1. get cable television. I know you'd think all these apps and stuff is what people want, but we just wanted to put on the football game, or watch regular tv and it was annoying. 2. The water from the tap smells terribly. Not sure if this is something you can control, but it's bad. I wasn't comfortable using it even to cook with. Maybe a filtration system. 3. Figure out how to crank up the hot tub temperature if possible. I LOVE the tub, but 104 degrees just ain't hot enough for me, esp on a chilly fall night!
To conclude, house is overall great, we had an awesome time and would def recommend it and return to it.
PS - owner was extremely responsive and helpful, and I gave 4 stars only because 5 is absolute perfection, and I reserve that for just such an experience. I'd say it's more like a 4.5 :)
Thank you for the review Martin, it was a pleasure hosting you and your group. You are the second guest to request cable TV so by demand, we have ordered for cable to be installed. That scent from the faucet/ sink stems from Hydrogen Sulfide (common for country homes). The home is fed by well water and does intermittently procure a scent before or after balancing. The home is integrated with a filtration system from the kitchen to the baths. Whereas I wouldn't suggest drinking straight from the tap; cooking or showering with the water is perfectly fine.
Beautiful Warm and Inviting!
The pictures don't do this place justice - The house is so big and inviting for a large family or a group! Gil was very accommodating and helpful with any of our questions or needs. The view was amazing and the local area was very peaceful! Available Kayak's in the shed, swimming pool, and jacuzzi on site. I just wish there was better phone service but I found that if you just walk a few feet up the driveway you can make calls. Our trip plans were to take my Mom gambling at the Catskills Resort World Casino just a short drive about 15 minutes away. I would love to go back in the summer!! Simply Perfect!
Great place to relax
This place to nice for a large group.
The kitchen was a nice size, and worked well for cooking together.
The theater seating in the basement is great if watching a movie.
Beds were comfortable, and there was plenty of room for 10 people.
The hot tub was clean, but the regular pool was cold.
Overall, it was a great experience with plenty to do, between movies, pool table, and hot tub.
15 minutes des stations de CASINO, BETHEL WOODS (WOODSTOCK), plusieurs distilleries et fermes.