Gérant immobilier / professionnel
Southern Vacation Rentals
Salle(s) de bain
Enjoyed our stay! Rental company was incredibly helpful & so nice. They let us check in a little early so our child could nap without question. The property itself was nice & location was great! I will say when we checked in, the third floor (master & extra bedroom) was close to 80 degrees & took 6 hours to cool down. The rental company was happy to send someone over to check but luckily the AC started working. Apparently the cleaning company turns It off when they clean? I would suggest with how hot it is outside that they stop doing that. Also. The oven was caked in old food that smoked like crazy when we tried to cook but eventually burned off around day 3. Otherwise, the house was comfortable, cute & so easy to get to & from the beach & pool!
Definitely Blue but Definitely Heaven - 2 1/2 Star rating
Nice location but property is in desperate need of maintenance and refreshing of interior. Property was not clean when we arrived and we had to clean it ourselves. Rental agency did reimburse part of the cleaning fee after two phone calls. Dryer went out on us so we could not wash our beach towels or shower towels for the last two days. Couch and some other furniture pieces need to be cleaned or replaced.
Thank you for this feedback Brittany. We deeply apologize for the issues you experienced when you arrived and can assure you this is not the experience we want for any of our guests. We have addressed the housekeeping team responsible and thank you for taking the time to report your concerns. We would also like to thank you for reporting the issue with the dryer and allowing us to come out and fix it. We are pleased to report that is has been successfully repaired and has not caused any more issues. We have passed all of this feedback to the portfolio manager who deals directly with the owner. We certainly hope we will see you again in the future.
Your Southern Team
Our family stayed at the property for a week. The house was a wonderful location- the pool was a 30 second walk away and the beach boardwalk was 2 minutes. The home is also very close to other beach towns such as Seaside, etc.
We were, however, unimpressed with the quality of the home itself. It needs to be updated and some maintenance needs to be done. The sofa in the living room is broken down- we had to roll up blankets to sit. The blinds fell completely off the window when we tried to open them. The dryer is incredibly loud and can only be operated while out of the house because of the noise- the sensor is also broken because when you open the door- the dryer continues to spin and throws your clothes all over the floor. There are so many boards on the outside sidewalk that are loose and have exposed nails that are a hazard. The outside trash cans need to be cleaned more regularly- the first day we took our bags out- there were maggots covering the inside.
The rental property management company was responsive during our stay. However, we had a billing issue and they have been impossible to get in contact with since.
We would love to be able to give a better review because the location is absolutely wonderful! Hopefully the owners and management company can collaborate to fix the issues.
Thank you for this review Katie. We are so happy to hear that you enjoyed your vacation and the location of the home. We apologize for the housekeeping issues you experienced and we have passed all of this feedback to the portfolio manager. We certainly would have come out to address these concerns while you were in town and can report that we have addressed the housekeeping team responsible. We can also report that the dryer has been repaired. We hope we will see you again in the future.
Your Southern Team
Overall great stay
I think everything was very neat and clean. There was also a lot of kitchen supplies. It was close to the ocean with a nice walkway. Nice pool across from us.
We love a good family vacation and we are happy to know that you had a great time! Thank you for your review! We hope to see you again next year!
Nice house / Cramped area
We had never been to this area and upon our arrival were amazed with how beautiful the area was. However, most houses were new and tons of houses being built. All of the houses are on top of each other. With that aside, the house was nice but a tad small for the 10 of us. It was three houses away from beach access which was good. Beach was beautiful! Sand was white and very soft. Overall we enjoyed the house and area, but it lacks character that places like Treasure Island have.
Thank you for your review and feedback. We are glad to hear you had a great experience. We hope that you come back next year for another memorable vacation!
Perfect Seagrove Location!
We shared this house with three generations of our family and it was a great fit. The living room/kitchen isn't exactly huge for the amount of people using it, but the proximity to both the beach and pool make up for it. Our kids loved exploring in Eastern Lake right down the beach, and the pool area was perfect for relaxing and eating our lunch. There are not many houses in the area at this price point for the perks you get here. We would definitely recommend Blue Heaven to friends!
Thank you for sharing your experience with us! We are so happy to hear that you enjoyed your week in Seagrove Beach! Come back and see us again next year!