Particulier / consommateur
Particulier / consommateur
- anglais, espagnol
Salle(s) de bain
Les réservations annulées ne seront pas remboursées.
listing needs updated
this property was very well maintained but when we arrived the garbage cans were overflowing with trash we had to take ours with us and deposit it elsewhere. we made sure that we put the cans out on the day we were suppose to so the next people do not have this problem. No air conditioning but lucky for us it was cool out so we could open windows and a television listing and how to use the tv would of been helpful.
No A/C - BIG Problem!
Be ready to sweat on your vacation no matter what time of year. The largest bed is a double and the others are 4 twins. The house has been updated but no A/C is a major problem when you are on vacation. The swamp cooler worked, but didn't help with the heat in the three bedrooms. Master bedroom has a large sliding door, but no screen. We left it open for ventilation, but had issues with bugs at night. Only one TV and no local station. It would be nice if we could watch the local news and weather during our stay. You can log into your Netflix, but remember to log out. All they need is an antenna and all broadcast channels would come though. No cleaning supplies, broom, mop, rags, etc. The frig and pantry was left with the previous renters food goods. Saw the garage and was hoping we could park the rental car, but it was filled with home owners things and the opener did not work. Great neighborhood on a pleasant street. Location is great and has multiple access to all major freeways and SNA (airport). Price is high for the lack of comfort. Would not stay here again unless there were a few changes and upgrades.
I am sorry to hear about your negative experience during your stay. I will definitely take into consideration your comments. However, I would love to respond to them so that other guests are aware of the house arrangements and can read the description/layout before booking my property.
If you refer to the "property description" you will se that I DO NOT advertise having AC. In regards to the bugs, we will provide a screen door for that room. All other windows and sliding doors have screens though.
However, for the convenience of future guests, we are working on installing an AC in that room as we speak.
In regards to the TV, I also advertise that there is NO cable and only Netflix. My account is available for you to use. However, you are more than welcome to use your own account. Since this is a SmartTV there are many options for you to watch news and weather. I've heard/seen other guest use it.
In regards to the garage, I DO NOT advertise having a garage, I only advertise street and driveway parking. The garage room is used as the laundry room since the W/D are there. The items in the garage you are referring to, belong to guests that ask to have them delivered there. For the convenience of future guests, I will remove the three or so boxes so that they don't see them.
In regards to the cleaning supplies, since the guest already pays a cleaning fee, we don't ask them to do any cleaning. However, in case they want to clean during their stay, the broom and mob are in the garage next to the W/D, I am sorry you missed them.
And finally, in regards to the size of the beds, they are also advertised as being four twins and one queen. I am sorry that you felt it was a double bed.
I hope I covered all comments. Thank you again and sorry about your negative experience. I will continue to try my best to better host my guests!
Got the job done
I was staying here with my two brothers helping my parents celebrate their 50th wedding anniversary. It got the job done: convenient location, plenty of beds, enjoyable orange tree out back.
It was rather sterile, though, and lacked some of the niceties and conveniences I've come to expect from a VRBO. There weren't convenient outlets for charging devices, it smelled rather potentally of a cleaning products or air freshener, and there was no write up welcoming us or providing the internet code.
All in all, though, it sure got the job done. Thank you!
Thank you for your review. It is appreciated. Just so that future guests know what to expect, I will respond to this review.
Whenever a guest books my property, I send a Welcome package via email (email on file) at least two days prior to their arrival. WIFI information is included in this package. I have been doing this for years and I have not encountered any issues. I will consider other options though.
In regards to the outlets, there are at least 15 of them throughout the house ready for you to use.
I am sorry that your stay was worth 3 stars. I will continue trying my best to make all guests have a five star stay.
Worked for Disney
We stayed at this vacation home to be near, but not too near Disney. We didn’t spend a lot of time during the day here, so for a crash pad and showers and breakfast, it did its job. There are a few quirks that, if addressed, would have made the stay better with a toddler. First, there is no dining or coffee table. We have a 2 year old and she needs to have a space to sit and eat that is safe and isn’t the floor. They provide barstools, but getting a booster on a barstool is not practical or safe. Also, the shower in the master has the water backwards (hot is cold, cold is hot) and is very difficult and loud to maneuver so you end up settling for either too hot or too cold. Further, in the master, the only end table has fabric in a lattice pattern; it does not have a flat surface so is useless for putting your night-time water on. Your choice is the floor or the windowsill. The master bed appears to be a double instead of a queen. If the owners are replacing the bed in the future, they might want to consider a queen or bigger. Being pregnant and having a support pillow made the bed a bit cramped for my husband and I. Definitely not a deal-breaker, though, because the bed was comfortable. Every suggestion I have is one of comfort/convenience. Again, the property worked very well as a crash pad for Disney. It is worth it to note as well that the owners ask that toilet tissue be placed in the trash can instead of flushed. Thank you to the owners for our stay!
Thank you for your review; it is greatly appreciated as my goal is to constantly improve the experience of my guests.
However, I would like to respond to some comments you made so that guests can have a better understanding of what the property offers.
You mentioned that there is no dining table/coffee tables. I would like to note that there is one dining table with four chairs that is constantly moved to different locations depending on the guests' needs. During your stay it was located next to the kitchen door in the indoor porch. There is also an outdoor dining table with six chairs in the yard and an island in the kitchen with six bar-stools.
In regards to the shower handle, I apologize for the inconvenience. I will look into that and make the appropriate changes.
In regards to the nightstand, I do offer end tables that are often used as night stands, I also have a nightstand in the closet ( 15 inches from the bed). Many guests have requested to have it removed as they prefer the end tables or the end table you are referring to. Since not all guests have the same needs, I placed the nightstand inside the closet so it could be available and easy to retrieve if need. However, since your review, I have left it next to the bed :) There is also a dresser and a chair inside the room.
In regards to the mattress, I apologize that you had trouble sleeping comfortably. However, please note that the bed is indeed queen.
Finally in regards to the toilet paper, I have had many guests place full rolls at a time causing the pipeline to clog. As a precaution, I kindly ask the guests to place the toilet paper in the trash bin.
I tried uploading pictures of the items discussed above, but the review section does not allow any uploads. However, most of these items (with the exception of the nightstand) can be seen on VRBO's photo section.
Again, thank you so much for your comments, I appreciate it! I hope this helps!
Conviently located and great home for family vacation!
This home worked great for us and our in-law's Christmas Disney vacation. Celenia was very responsive to questions and helped us when we accidentally locked ourselves out late one night.
Thanks for a great stay! If we come back to the area soon, we would love to stay here again.
Overall we loved this home, 7 of us stayed there & we made it fit for all of us just fine. The host was very reliable and attent when I had questions. Would definitely recommend this home.